LexisNexis Risk Solutions has introduced LexisNexis Flyreel for Claims, an innovative AI-driven property claims inspection tool aimed at transforming the claims process for U.S. home insurance carriers. This new solution is designed to enhance the efficiency and accuracy of claims management, underscoring LexisNexis’s commitment to leveraging data and technology to improve operational workflows within the insurance industry. By focusing on the integration of advanced AI capabilities, LexisNexis has developed a platform that promises to streamline the submission process and improve the overall customer experience.
Revolutionizing the Claims Process
Flyreel for Claims builds on the success of the original Flyreel property survey solution by incorporating advanced AI capabilities tailored specifically for the claims workflow. Homeowners can now initiate the property claims inspection process through a self-guided app, streamlining the first notice of loss (FNOL) and meeting the growing demand for digital solutions over traditional in-person inspections. This development emphasizes the shift towards more autonomous and consumer-centric tools, reflecting changes in technology and customer preferences.
The tool’s efficiency and cost-saving features are significant, as it reduces the need for local onsite claims adjusters, thereby lowering operational costs and speeding up claims processing. This leads to more effective handling of claims volumes and ensures that complex claims are triaged appropriately, ultimately enhancing the customer experience. By minimizing the reliance on traditional methods, Flyreel for Claims presents a more agile and flexible approach that aligns with the contemporary expectations of tech-savvy consumers.
Empowering Policyholders with Technology
The consumer-driven aspect of Flyreel for Claims allows policyholders to capture detailed property insights independently using an intuitive app on their smartphones or mobile devices. This innovation jumpstarts the FNOL process and provides adjusters with immediate access to the necessary data to make informed decisions. Policyholders gain more control and convenience, able to conduct inspections at their own pace and comfort, potentially reducing delays and errors that might occur with scheduled in-person visits.
AI-powered insights from Flyreel for Claims include virtual property inspections with high-resolution video, imagery, and comprehensive data analysis. Adjusters benefit from detailed measurements, 360-degree panoramic views, and preserved high-resolution details, all of which streamline damage assessment and enhance decision-making. Such features facilitate a more accurate and thorough examination of claims, helping adjusters handle cases more efficiently while ensuring due diligence in evaluations.
Comprehensive and Scalable Solution
Flyreel for Claims is designed to be a comprehensive and scalable solution that integrates data from underwriting and claims records. This allows insurance carriers to tailor the tool to their specific needs, ensuring adaptability and scalability to meet diverse requirements. By providing a flexible system that can grow and adjust with the needs of insurance providers, the platform underscores the importance of individualized solutions in the modern marketplace.
Additionally, the SDK-enabled feature allows insurers to seamlessly embed Flyreel into their own apps and workflows, further streamlining the consumer experience. Frank Cesario, director of claims at LexisNexis Risk Solutions, emphasizes the significance of Flyreel for Claims by highlighting a recent study where 71% of homeowners favored consumer-led mobile inspections over traditional methods. This statistic underscores the growing demand for solutions like Flyreel that simplify and enhance the claims experience and reflect wider trends in digital transformation within the insurance sector.
Addressing Industry Challenges
LexisNexis Risk Solutions has unveiled LexisNexis Flyreel for Claims, a groundbreaking AI-driven inspection tool designed specifically to revolutionize the property claims process for U.S. homeowners insurance carriers. This innovative solution aims to significantly boost the efficiency and precision of claims management. It highlights LexisNexis’s dedication to capitalizing on data and technology to refine operational workflows within the insurance sector. By incorporating advanced AI features, LexisNexis offers a platform that not only simplifies the submission process but also enhances the overall customer experience. This new tool is poised to make a notable impact, aligning with the company’s ongoing mission to transform the insurance landscape through technology. The focus on AI integration ensures that the Flyreel platform will streamline and expedite claims handling, ultimately leading to a more satisfactory resolution for policyholders. With this development, LexisNexis underscores its role as a leader in innovation, continually setting new standards in the industry.
