Simon Glairy is a recognized expert in the fields of insurance and Insurtech, with a specialized focus on risk management and AI-driven risk assessment. Today, he shares his insights into the evolving landscape of customer service CRM, discussing cutting-edge trends, AI advancements, and
The advancement of artificial intelligence (AI) technology has brought about numerous benefits, from automating mundane tasks to creating hyper-realistic digital content. However, this innovation has also given rise to a new form of cybercrime: deepfake fraud. The manipulation of audio, video, and
Recent updates to Privacera’s AI Governance (PAIG) platform signify a significant leap forward in AI risk management and compliance, underscoring the company's dedication to these crucial areas. Privacera has aligned the PAIG platform with the National Institute of Standards and T
The modern aviation industry places a high premium on ensuring the highest levels of safety and operational efficiency, where even the smallest oversight can lead to significant risks. In a dramatic illustration of this principle, Airbus recently leveraged the power of big data to proactively
The Central Board of Indirect Taxes and Customs (CBIC) has recently announced its plan to implement an automated refund system for customs duty under Circular No. 05/2025-Customs, dated February 17, 2025. This significant move aims to streamline the customs processes, making them more efficient,
Fitness trackers have come a long way since their inception, evolving from simple step counters to sophisticated devices capable of monitoring a wide range of health and fitness metrics. In 2025, the market is flooded with options, each offering unique features tailored to different needs and
The coffee industry has undergone significant transformations over the years, with customer service remaining a pivotal aspect of its evolution. As automation becomes more prevalent, coffee shops face the challenge of maintaining authentic customer service while leveraging technological
The insurance industry, characterized by its reliance on data-driven decisions for risk assessment, premium setting, claim payouts, and customer outreach, has found a potent ally in Artificial Intelligence (AI). The pervasive use of data within the industry makes it an ideal candidate for the
The market for Agentic AI in Fraud Detection and Prevention is on the cusp of a significant transformation. With projections indicating growth from USD 4.8 billion in 2024 to approximately USD 206.9 billion by 2034, the landscape of fraud detection is set to evolve dramatically. Financial
At CES 2025, Zepp Health Corporation has firmly cemented its place at the forefront of health technology and smart wearables by showcasing an impressive array of new innovations designed to enhance global health and wellness journeys. This year's highlights include the Amazfit Active 2
