Customer Behavior Analysis

The Smart Driver program was marketed as a tool for improving safety habits while it simultaneously funneled precise trip durations and speeding incidents to external data brokers. This discovery has led to a landmark $220 million settlement involving General Motors and a coalition of 36 states.

New Mexico has emerged as a successful model for state-level intervention by fully replacing lost federal assistance to maintain its marketplace enrollment levels. This localized success stands in sharp contrast to the national trend of fluctuating participation as the 2027 Open Enrollment Period

The investigation discovered that GM's internal ranking systems rewarded dealerships for high 'connected-service' sign-up rates, regardless of actual customer authorization. This revelation stands at the heart of a massive $220 million settlement finalized in late 2026, marking one of the most

Vision insurance plans are facing legislative scrutiny for allegedly forcing local optometrists to use out-of-state labs that increase patient wait times for eyewear. This contentious issue was just one facet of a comprehensive two-day hearing recently conducted by the Mississippi Senate Insurance

Underinsurance remains an invisible risk during the life of a policy and only reveals itself when the sum insured fails to cover a modern rebuild. The Australian housing market is currently grappling with a deceptive economic paradox that places thousands of homeowners at significant financial

The Federal Trade Commission has targeted General Motors and OnStar for allegedly selling precise location and behavior data without providing clear notice to vehicle owners. This development marks a pivotal moment in the ongoing tension between technological advancement and consumer privacy