Customer Behavior Analysis

Climate-related events such as wildfires and flooding have triggered a wave of non-renewals that many agents are struggling to track manually. The insurance industry has long grappled with the stale data problem, where policy information becomes obsolete almost the moment it is recorded. In the

The modern vehicle has evolved from a simple mechanical conveyance into a complex sensor platform that generates nearly twenty-five gigabytes of proprietary data every single hour of operation. This constant stream of telemetry covers everything from precise GPS coordinates and braking patterns to

The Smart Driver program was marketed as a tool for improving safety habits while it simultaneously funneled precise trip durations and speeding incidents to external data brokers. This discovery has led to a landmark $220 million settlement involving General Motors and a coalition of 36 states.

New Mexico has emerged as a successful model for state-level intervention by fully replacing lost federal assistance to maintain its marketplace enrollment levels. This localized success stands in sharp contrast to the national trend of fluctuating participation as the 2027 Open Enrollment Period

The investigation discovered that GM's internal ranking systems rewarded dealerships for high 'connected-service' sign-up rates, regardless of actual customer authorization. This revelation stands at the heart of a massive $220 million settlement finalized in late 2026, marking one of the most

Vision insurance plans are facing legislative scrutiny for allegedly forcing local optometrists to use out-of-state labs that increase patient wait times for eyewear. This contentious issue was just one facet of a comprehensive two-day hearing recently conducted by the Mississippi Senate Insurance