Customer Service Automation

Can Tech Forge a New Broker-Underwriter Model?
Digital Insurance Can Tech Forge a New Broker-Underwriter Model?

In the high-stakes world of specialty insurance where complex risks require bespoke solutions, the placement process has long been defined by a protracted series of manual negotiations and administrative hurdles. This traditional approach, while thorough, creates significant friction, delaying

Zurich Expands Insurance for Mid-Market European Growth
Data Analytics Zurich Expands Insurance for Mid-Market European Growth

In a strategic move designed to foster international expansion, Zurich UK has launched a significantly enhanced multinational insurance offering aimed squarely at the European mid-market. This initiative introduces a single, consolidated 'all risks' policy that streamlines coverage for UK-based

How Does Digital Claims Processing Impact Customer Loyalty?
AI & Automation How Does Digital Claims Processing Impact Customer Loyalty?

Imagine a world where filing an insurance claim after a fender bender or a storm-damaged roof is as simple as a few taps on a smartphone, with updates arriving instantly and resolutions processed in days rather than weeks. This isn’t a far-fetched dream but the reality that digital claims

Florida Tackles AI Governance in Insurance with New Laws
Regulatory & Compliance Florida Tackles AI Governance in Insurance with New Laws

Imagine a world where a faceless algorithm decides whether an insurance claim for a life-changing medical procedure gets approved or denied, with no human ever stepping in to double-check the outcome. This isn’t a distant sci-fi scenario—it’s a reality creeping into Florida’s insurance sector as

How Is AI Revolutionizing Home Inspections with Nationwide?
Digital Insurance How Is AI Revolutionizing Home Inspections with Nationwide?

What if a minor drip under the sink could balloon into a $15,000 nightmare without warning? For countless American homeowners, hidden hazards like aging pipes or faulty wiring pose a silent threat to their biggest investment. Nationwide, a leading insurance provider in the US, has teamed up with

Duck Creek Names Rajesh Raheja as New Chief Technology Officer
Digital Insurance Duck Creek Names Rajesh Raheja as New Chief Technology Officer

In an era where insurance technology must evolve faster than ever to keep pace with digital demands, how does a leading company stay ahead of the curve? Duck Creek Technologies, a global powerhouse in intelligent solutions for the property and casualty (P&C) insurance sector, has answered this

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