Customer Service Automation

Insurance Post Claims and Fraud Awards 2025: Key Highlights
Data Analytics Insurance Post Claims and Fraud Awards 2025: Key Highlights

What does it take to combat a staggering $40 billion annual loss to insurance fraud in the global market, as reported by industry studies, while still delivering seamless claims experiences to policyholders across the world? On October 2 at The Brewery in London, an event unfolded that answered

Expert.ai Transforms Insurance with Hybrid AI Solutions
AI & Automation Expert.ai Transforms Insurance with Hybrid AI Solutions

In an era where digital innovation is reshaping every corner of the financial services sector, the insurance industry stands at a critical juncture, grappling with inefficiencies that have long plagued its operations. Artificial intelligence (AI) has emerged as a powerful force to address these

How Is Trust Redefining Broker-Insurer Partnerships?
Regulatory & Compliance How Is Trust Redefining Broker-Insurer Partnerships?

I'm thrilled to sit down with Simon Glairy, a renowned expert in insurance and Insurtech, with a deep focus on risk management and AI-driven risk assessment. With years of experience navigating the complexities of broker-insurer relationships, Simon brings a unique perspective on how trust,

Insurance Tech Revolution: AI and Collaboration Lead the Way
AI & Automation Insurance Tech Revolution: AI and Collaboration Lead the Way

In a world where digital innovation shapes nearly every sector, the insurance industry stands as a prime example of transformation driven by cutting-edge advancements, with technology redefining how policies are crafted, claims are processed, and customers are engaged in ways that were previously

Insurance Faces Soft Skills Crisis in Evolving Landscape
Regulatory & Compliance Insurance Faces Soft Skills Crisis in Evolving Landscape

What happens when an industry built on trust and personal connection finds its newest talent struggling to build those very bonds? In the fast-evolving world of insurance, a silent crisis is brewing—not in data or technology, but in the human touch that has long defined success. As automation

How Does The Hartford Protect Small Businesses from Cyber Risks?
Regulatory & Compliance How Does The Hartford Protect Small Businesses from Cyber Risks?

In an era where digital threats loom larger than ever, small businesses find themselves at a critical crossroads, grappling with cyber risks that can devastate their operations overnight. These enterprises, often the backbone of local economies, face ransomware, data breaches, and system failures,

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