Customer Service Automation

AI Threatens UK Insurance Brokers as SMEs Embrace Tech
AI & Automation AI Threatens UK Insurance Brokers as SMEs Embrace Tech

I'm thrilled to sit down with Simon Glairy, a leading expert in insurance and Insurtech, whose deep knowledge of risk management and AI-driven risk assessment has made him a trusted voice in the industry. Today, we’ll explore the transformative potential of artificial intelligence in the UK

Digital Platforms in Insurance – Review
Digital Insurance Digital Platforms in Insurance – Review

Imagine a landscape where nearly every player in the UK insurance sector relies on digital platforms to stay competitive, yet a significant portion finds their technology falling short of expectations, revealing a stark contrast between ambition and reality. This dichotomy defines the current state

How Are AI Exclusions Impacting Insurance Coverage?
Regulatory & Compliance How Are AI Exclusions Impacting Insurance Coverage?

I'm thrilled to sit down with Simon Glairy, a renowned expert in insurance and Insurtech, whose deep knowledge of risk management and AI-driven risk assessment has made him a leading voice in navigating the complexities of emerging technologies in the insurance landscape. In this interview, we

AI in Insurance: Balancing Speed, Safety, and Compliance
Regulatory & Compliance AI in Insurance: Balancing Speed, Safety, and Compliance

What happens when a single delayed decision costs an insurance company millions in lost market share? In today’s fast-paced, tech-driven landscape, artificial intelligence (AI) is no longer just an option for insurers—it’s a necessity to stay competitive and meet customer demands. Across

How Is Willis's Gemini Revolutionizing Digital Insurance?
Digital Insurance How Is Willis's Gemini Revolutionizing Digital Insurance?

Imagine a world where securing insurance capacity is as seamless as a few clicks, where complex risks are managed with precision, and market volatility no longer disrupts critical coverage. This vision is becoming a reality with Willis, a part of WTW, launching an innovative platform that promises

Coalition Debuts Active Cyber Insurance in France Market
Regulatory & Compliance Coalition Debuts Active Cyber Insurance in France Market

In an era where digital threats loom larger than ever, with cyberattacks disrupting businesses across the globe at an alarming rate, a significant development has emerged in the European insurance landscape. Imagine a small French enterprise, diligently growing its online presence, only to be

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