Customer Service Automation

How Is Cowbell Boosting SME Cyber Resilience with Self-Service?
Regulatory & Compliance How Is Cowbell Boosting SME Cyber Resilience with Self-Service?

I’m thrilled to sit down with Simon Glairy, a renowned expert in insurance and Insurtech, whose deep expertise in risk management and AI-driven risk assessment has made him a leading voice in the cyber insurance space. With a career dedicated to helping businesses navigate the ever-changing

Clear Group Expands into Scotland with Cairn Corporate Deal
Data Analytics Clear Group Expands into Scotland with Cairn Corporate Deal

I'm thrilled to sit down with Simon Glairy, a renowned expert in insurance and Insurtech, whose deep knowledge of risk management and AI-driven solutions has shaped innovative strategies in the industry. With a career dedicated to navigating the complexities of corporate acquisitions and market

Steadfast Faces Governance Uproar After CEO Probe, COO Cut
Regulatory & Compliance Steadfast Faces Governance Uproar After CEO Probe, COO Cut

Simon Glairy has spent years in the engine room of insurance operations and Insurtech, shaping risk programs and advising boards through sensitive leadership transitions. In this conversation, he unpacks how a confidential investigation, a rapid reinstatement, and the redundancy of a newly

How Can INSTANDA and Process Factory Transform Nordic Insurance?
Digital Insurance How Can INSTANDA and Process Factory Transform Nordic Insurance?

What happens when cutting-edge technology meets deep regional insight in one of Europe’s most digitally savvy regions? The Nordic insurance market, long celebrated for its progressive stance, is on the brink of a revolution. Despite its reputation, the sector remains bogged down by outdated systems

Which Software Best Manages Insurance Distribution?
Digital Insurance Which Software Best Manages Insurance Distribution?

In the ever-evolving landscape of insurance distribution, carriers, managing general agents (MGAs), and agencies face a daunting challenge: navigating a maze of state regulations, expanding producer networks, and ensuring compliance without drowning in administrative overload. The complexity of

Beyond the Breach: Insurance, Training, and True Resilience
Regulatory & Compliance Beyond the Breach: Insurance, Training, and True Resilience

When a breach knocks core systems offline, the headline fades fast while hidden costs and compound risks accelerate across operations, customers, and regulators. That acceleration is shaping budgets, insurance buying, and board agendas, yet a striking divergence persists between rising concern and

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