Customer Service Automation

What Will Insurance AI Look Like in 2026?
AI & Automation What Will Insurance AI Look Like in 2026?

The promise of enterprise-wide artificial intelligence has finally begun to materialize for the insurance industry, moving beyond the isolated pilot programs that, for years, failed to deliver on their transformative potential. While insurers have long recognized the value of AI in specific

Starr Deploys AI to Modernize Insurance Claims
AI & Automation Starr Deploys AI to Modernize Insurance Claims

Global insurance and investment organization Starr has initiated a significant technological overhaul of its claims processing operations, adopting an advanced AI-native platform to manage its property-and-casualty and specialty insurance lines. This strategic implementation signals a major step in

Broker Neglect After Placement Erodes Client Trust
AI & Automation Broker Neglect After Placement Erodes Client Trust

A profound reevaluation of the broker-client relationship is reshaping the insurance landscape, where the greatest competitive threat is not market disruption but the simple act of a broker disappearing after a policy is placed. In the critical period between renewals, this disengagement is causing

Auto Claims Service Improves, But Price Is Still King
AI & Automation Auto Claims Service Improves, But Price Is Still King

In a striking turnaround for the auto insurance industry, customer satisfaction with the claims process has surged, indicating a successful recovery from the widespread supply chain disruptions that previously plagued vehicle repairs and replacements. A comprehensive 2026 study reveals that an

Is Agentic AI Ready for Enterprise Prime Time?
Digital Insurance Is Agentic AI Ready for Enterprise Prime Time?

The successful deployment of an advanced agentic AI platform within a major European insurance provider by Global AI, Inc. offers a definitive and compelling affirmative answer to one of the most pressing questions in modern technology. This landmark implementation moves beyond theoretical

Frankenmuth Modernizes Agency Management With Duck Creek
Digital Insurance Frankenmuth Modernizes Agency Management With Duck Creek

Navigating the complex web of independent agency relationships while maintaining operational efficiency has become a critical challenge for modern insurers seeking a competitive edge. Frankenmuth Insurance, a prominent carrier distributing personal, commercial, and life insurance, has directly

Loading

Subscribe to our weekly news digest.

Join now and become a part of our fast-growing community.

Invalid Email Address
Thanks for Subscribing!
We'll be sending you our best soon!
Something went wrong, please try again later