Imagine a world where the majority of your customer service interactions are not just assisted by AI but completely handled by it, leading to significant reductions in operational costs. With Gartner predicting that by 2029, 80% of standard customer service queries will be autonomously managed by
March 6, 2025
Simon Glairy is a recognized expert in the fields of insurance and Insurtech, with a specialized focus on risk management and AI-driven risk assessment. Today, he shares his insights into the evolving landscape of customer service CRM, discussing cutting-edge trends, AI advancements, and
February 24, 2025
The coffee industry has undergone significant transformations over the years, with customer service remaining a pivotal aspect of its evolution. As automation becomes more prevalent, coffee shops face the challenge of maintaining authentic customer service while leveraging technological
February 14, 2025
In today's fast-paced digital world, contact centers are evolving rapidly to meet the growing demands of customers. One of the most significant advancements in this space is the integration of virtual assistants (VAs) powered by artificial intelligence (AI). These VAs are transforming the way
February 11, 2025
DAC Beachcroft, an international law firm with a strong reputation in the insurance industry, is marking its significant entry into the US market by opening new offices in New York and Los Angeles, effective January 1, 2025. This bold move is not just a geographical expansion but a strategic step
December 19, 2024
The integration of artificial intelligence (AI) into WTW's RiskAgility Financial Modeller (RiskAgility FM) marks a significant leap forward for life and health (L&H) insurers facing increasingly complex products and regulatory landscapes. As these companies strive to comply with rigorous
December 19, 2024
