Customer Service Automation

Is Agentic AI Ready for Enterprise Prime Time?
Digital Insurance Is Agentic AI Ready for Enterprise Prime Time?

The successful deployment of an advanced agentic AI platform within a major European insurance provider by Global AI, Inc. offers a definitive and compelling affirmative answer to one of the most pressing questions in modern technology. This landmark implementation moves beyond theoretical

Frankenmuth Modernizes Agency Management With Duck Creek
Digital Insurance Frankenmuth Modernizes Agency Management With Duck Creek

Navigating the complex web of independent agency relationships while maintaining operational efficiency has become a critical challenge for modern insurers seeking a competitive edge. Frankenmuth Insurance, a prominent carrier distributing personal, commercial, and life insurance, has directly

Inflexion Returns to UK Insurance with Ascend Acquisition
Data Analytics Inflexion Returns to UK Insurance with Ascend Acquisition

The competitive landscape of UK insurance broking is once again being reshaped by a familiar and formidable force, as private equity firm Inflexion signals its intent to build a new national powerhouse from the ground up. This decisive return to a sector it knows intimately is not just another

Western Construction Insurance Faces a Reckoning
Regulatory & Compliance Western Construction Insurance Faces a Reckoning

The landscape of construction insurance across the western United States is undergoing a seismic shift, a period of intense pressure that industry experts have aptly termed a reckoning, fundamentally altering the operational norms for developers, contractors, and insurers alike. This crisis is not

Is Your Underwriting Software Ready for 2026?
Digital Insurance Is Your Underwriting Software Ready for 2026?

The escalating pressure on insurance underwriters to deliver faster, more accurate decisions in an environment of growing risk complexity has pushed traditional, fragmented systems well beyond their functional limits. This article examines the critical need for insurers, carriers, and Managing

Trend Analysis: Bionic Agents in Insurance
Regulatory & Compliance Trend Analysis: Bionic Agents in Insurance

The initial fear-mongering that artificial intelligence would render insurance professionals obsolete has given way to a far more nuanced and productive reality: the empowerment of human expertise through intelligent technology. This evolution marks a pivotal moment for an industry long defined by

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