Customer Service Automation

Starr Deploys AI to Modernize Insurance Claims
AI & Automation Starr Deploys AI to Modernize Insurance Claims

Global insurance and investment organization Starr has initiated a significant technological overhaul of its claims processing operations, adopting an advanced AI-native platform to manage its property-and-casualty and specialty insurance lines. This strategic implementation signals a major step in

Broker Neglect After Placement Erodes Client Trust
AI & Automation Broker Neglect After Placement Erodes Client Trust

A profound reevaluation of the broker-client relationship is reshaping the insurance landscape, where the greatest competitive threat is not market disruption but the simple act of a broker disappearing after a policy is placed. In the critical period between renewals, this disengagement is causing

Auto Claims Service Improves, But Price Is Still King
AI & Automation Auto Claims Service Improves, But Price Is Still King

In a striking turnaround for the auto insurance industry, customer satisfaction with the claims process has surged, indicating a successful recovery from the widespread supply chain disruptions that previously plagued vehicle repairs and replacements. A comprehensive 2026 study reveals that an

Is Agentic AI Ready for Enterprise Prime Time?
Digital Insurance Is Agentic AI Ready for Enterprise Prime Time?

The successful deployment of an advanced agentic AI platform within a major European insurance provider by Global AI, Inc. offers a definitive and compelling affirmative answer to one of the most pressing questions in modern technology. This landmark implementation moves beyond theoretical

Frankenmuth Modernizes Agency Management With Duck Creek
Digital Insurance Frankenmuth Modernizes Agency Management With Duck Creek

Navigating the complex web of independent agency relationships while maintaining operational efficiency has become a critical challenge for modern insurers seeking a competitive edge. Frankenmuth Insurance, a prominent carrier distributing personal, commercial, and life insurance, has directly

Inflexion Returns to UK Insurance with Ascend Acquisition
Data Analytics Inflexion Returns to UK Insurance with Ascend Acquisition

The competitive landscape of UK insurance broking is once again being reshaped by a familiar and formidable force, as private equity firm Inflexion signals its intent to build a new national powerhouse from the ground up. This decisive return to a sector it knows intimately is not just another

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