Artificial intelligence (AI) has become a key driver of innovation in contact centers, transforming them into highly efficient and customer-centric environments. By automating repetitive tasks and improving customer interactions, AI is enabling contact centers to enhance both operational efficiency
Imagine a world where the majority of your customer service interactions are not just assisted by AI but completely handled by it, leading to significant reductions in operational costs. With Gartner predicting that by 2029, 80% of standard customer service queries will be autonomously managed by
Simon Glairy is a recognized expert in the fields of insurance and Insurtech, with a specialized focus on risk management and AI-driven risk assessment. Today, he shares his insights into the evolving landscape of customer service CRM, discussing cutting-edge trends, AI advancements, and
The coffee industry has undergone significant transformations over the years, with customer service remaining a pivotal aspect of its evolution. As automation becomes more prevalent, coffee shops face the challenge of maintaining authentic customer service while leveraging technological
In today's fast-paced digital world, contact centers are evolving rapidly to meet the growing demands of customers. One of the most significant advancements in this space is the integration of virtual assistants (VAs) powered by artificial intelligence (AI). These VAs are transforming the way
DAC Beachcroft, an international law firm with a strong reputation in the insurance industry, is marking its significant entry into the US market by opening new offices in New York and Los Angeles, effective January 1, 2025. This bold move is not just a geographical expansion but a strategic step
