Customer Service Automation

Review of Tide Embedded SMB Insurance
Digital Insurance Review of Tide Embedded SMB Insurance

When insurance hides inside the same app that runs payroll, invoicing, and cash flow, the usual slog of forms and phone calls can finally give way to a few decisive taps, collapsing risk management into the daily rhythm of running a business and challenging the old split between finance and

Is Cyber Insurance a Smart Buy for Small Businesses?
Regulatory & Compliance Is Cyber Insurance a Smart Buy for Small Businesses?

Small businesses with lean teams and tight margins have increasingly found that a single cyber incident can knock out core systems, disrupt sales, and trigger a costly scramble to recover, even when the breach started with nothing more than a phish or a misconfigured account exposed to the

Why Are High Net Worth Claims Testing Insurance Brokers?
Data Analytics Why Are High Net Worth Claims Testing Insurance Brokers?

In the intricate world of high net worth (HNW) insurance, brokers face unprecedented challenges that test their expertise, adaptability, and emotional acumen like never before, pushing them to navigate a niche market serving affluent clients with complex portfolios. These portfolios often include

Why Won't Cyber Insurance Save You from Poor Security?
Regulatory & Compliance Why Won't Cyber Insurance Save You from Poor Security?

Imagine a business pouring significant resources into a robust cyber insurance policy, believing it to be a foolproof shield against the financial devastation of a data breach, only to discover after an attack that the claim is denied due to overlooked security basics. This scenario is far from

How Will US Shutdown Chaos Impact Aviation Worker Claims?
Regulatory & Compliance How Will US Shutdown Chaos Impact Aviation Worker Claims?

Meet Simon Glairy, a seasoned expert in insurance and Insurtech, with a sharp focus on risk management and AI-driven risk assessment. With years of experience navigating complex challenges in high-stakes industries like aviation, Simon offers invaluable insights into the recent US government

Why Is Tailored Insurance Vital for Greenhouse Businesses?
Digital Insurance Why Is Tailored Insurance Vital for Greenhouse Businesses?

The commercial greenhouse sector in North America is experiencing remarkable growth, with a market value pegged at $5.9 billion in 2024 and an expected surge to $11.4 billion by 2031, driven by an insatiable demand for year-round fresh produce and locally sourced plants. This rapid expansion

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