Customer Service Automation

AI Is Fundamentally Reshaping the Insurance Sector
Digital Insurance AI Is Fundamentally Reshaping the Insurance Sector

The once-speculative discussions about artificial intelligence have now materialized into the very operational fabric of the insurance industry, fundamentally altering how risk is assessed, policies are managed, and customers are served. What began as isolated experiments in automation has rapidly

What Was The Weakest Link In Aflac's Security?
Regulatory & Compliance What Was The Weakest Link In Aflac's Security?

In a devastating security breakdown that has sent shockwaves through the insurance and financial sectors, Aflac Inc. disclosed a massive data breach affecting 22.6 million individuals, exposing a critical vulnerability that technological defenses alone could not protect. The incident, attributed to

Trend Analysis: AI Underwriting Platforms
AI & Automation Trend Analysis: AI Underwriting Platforms

The once methodical world of specialty insurance has transformed into a high-speed arena where carriers are locked in a fierce AI underwriting arms race, strategically deploying technology to gain a decisive competitive edge. This evolution from theoretical experimentation to practical application

Is Costco's Car Insurance Worth the Membership?
Digital Insurance Is Costco's Car Insurance Worth the Membership?

With American drivers facing auto insurance premiums projected to surpass an average of $2,600 annually, many are exploring unconventional avenues for savings, and the familiar aisles of a wholesale club have emerged as an unlikely contender. Costco, a brand synonymous with bulk savings, extends

Aflac Breach Exposes Health Records of 22 Million
Regulatory & Compliance Aflac Breach Exposes Health Records of 22 Million

A catastrophic data breach within the U.S. insurance sector has brought to light the immense digital peril facing millions of Americans, as sensitive personal and medical information belonging to over 22 million individuals was stolen from the networks of insurance giant Aflac Inc. This incident,

Why Did Brown & Brown Buy a Niche Workers' Comp Firm?
Regulatory & Compliance Why Did Brown & Brown Buy a Niche Workers' Comp Firm?

In the highly competitive insurance brokerage landscape, a company's growth is often measured by blockbuster deals and massive acquisitions, yet sometimes the most telling moves are the smaller, more strategic ones that fly under the radar. The recent acquisition of the J. Kevin Campbell Agency,

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