Customer Service Automation

Mixed Q3 Earnings for P&C Insurance Amid Market Shifts
Regulatory & Compliance Mixed Q3 Earnings for P&C Insurance Amid Market Shifts

The property and casualty (P&C) insurance sector in the third quarter has revealed a striking paradox: robust financial performance set against a lukewarm market response, creating a complex landscape for insurers and investors alike. With a median earnings per share beat of 15% above consensus

How Can Businesses Defend Against Identity Cyber Attacks?
AI & Automation How Can Businesses Defend Against Identity Cyber Attacks?

In the ever-evolving world of cybersecurity, staying ahead of sophisticated threat actors is a daunting challenge. Today, we’re thrilled to sit down with Simon Glairy, a seasoned expert in insurance and Insurtech, whose deep knowledge of risk management extends into the realm of cyber threats. With

How Can Behavioral Science Simplify Life Insurance?
Digital Insurance How Can Behavioral Science Simplify Life Insurance?

In a world where financial security remains a cornerstone of family stability, a staggering statistic reveals a troubling trend: life insurance ownership among households has plummeted from 63% in 2011 to just 51% in recent data from the 2024 LIMRA Barometer, raising a critical question about why

Claim the Future 2025: CEE Insurance Innovation Summit
Startups & Investments Claim the Future 2025: CEE Insurance Innovation Summit

In a rapidly evolving world where technology reshapes industries at an unprecedented pace, the insurance sector in Central and Southeastern Europe (CEE) stands at a critical juncture, poised to redefine its future through innovation and strategic advancements. Scheduled for November 4 in Sofia,

AI in Insurance: Are Bots Fair and Compliant in Florida?
Data Analytics AI in Insurance: Are Bots Fair and Compliant in Florida?

In the rapidly shifting landscape of technology, artificial intelligence (AI) is carving out a significant role in the insurance industry, particularly in Florida, where innovation meets a complex regulatory environment that challenges both insurers and policymakers. From automating customer

How Is Zurich's AI Lab Transforming the Insurance Industry?
AI & Automation How Is Zurich's AI Lab Transforming the Insurance Industry?

I'm thrilled to sit down with Simon Glairy, a renowned expert in insurance and Insurtech, whose deep knowledge of risk management and AI-driven risk assessment has made him a leading voice in the industry. Today, we’ll dive into the transformative potential of AI in insurance, exploring how

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