Customer Service Automation

Navigating AI Regulation in UK Insurance: Key Insights
AI & Automation Navigating AI Regulation in UK Insurance: Key Insights

The rapid integration of artificial intelligence into the UK insurance sector is fundamentally transforming how firms operate, offering unprecedented efficiency in areas like pricing, underwriting, claims processing, and customer engagement. However, this technological shift comes with a complex

Hanwha Life Enters US Market with Velocity Clearing Deal
Data Analytics Hanwha Life Enters US Market with Velocity Clearing Deal

Hanwha Life, a titan in the South Korean life insurance industry, has taken a monumental step into the US financial arena by acquiring a majority stake in Velocity Clearing LLC, a New York-based financial services provider, in a deal finalized on July 30. This transaction not only marks Hanwha Life

Is Digital Payment the Future of Life Insurance?
AI & Automation Is Digital Payment the Future of Life Insurance?

In recent years, the life insurance industry has begun an impressive transformation as digital payment systems take center stage. This market analysis evaluates how these innovations are not merely trends but critical components of the sector's growth and sustainability. The shift indicates an

Can AI Elevate Customer Experience in Healthcare?
AI & Automation Can AI Elevate Customer Experience in Healthcare?

In the rapidly evolving landscape of healthcare technology, generative AI presents a unique opportunity for companies striving to enhance customer interaction and service delivery. The narrative of a healthcare insurance firm, guided by insights from Fisent's executives, Adrian Murray and Brent

Top Car Insurance Comparison Sites Revealed for 2025
AI & Automation Top Car Insurance Comparison Sites Revealed for 2025

As the car insurance industry navigates a rapidly changing landscape, finding the best coverage can be a daunting task. In 2025, more drivers than ever are turning to online platforms to compare insurance options and secure the best rates. A plethora of comparison sites promise to simplify this

Lloyd’s Introduces Insurance for AI Chatbot Errors
AI & Automation Lloyd’s Introduces Insurance for AI Chatbot Errors

AI's rapid integration into customer service environments has prompted companies to rethink traditional risk management strategies. Recognizing the unique challenges posed by these technologies, Lloyd’s of London has launched a groundbreaking insurance initiative aimed at AI chatbot errors and

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