Customer Service Automation

How Is Willis's Gemini Revolutionizing Digital Insurance?
Digital Insurance How Is Willis's Gemini Revolutionizing Digital Insurance?

Imagine a world where securing insurance capacity is as seamless as a few clicks, where complex risks are managed with precision, and market volatility no longer disrupts critical coverage. This vision is becoming a reality with Willis, a part of WTW, launching an innovative platform that promises

Coalition Debuts Active Cyber Insurance in France Market
Regulatory & Compliance Coalition Debuts Active Cyber Insurance in France Market

In an era where digital threats loom larger than ever, with cyberattacks disrupting businesses across the globe at an alarming rate, a significant development has emerged in the European insurance landscape. Imagine a small French enterprise, diligently growing its online presence, only to be

Navigating AI Regulation in UK Insurance: Key Insights
AI & Automation Navigating AI Regulation in UK Insurance: Key Insights

The rapid integration of artificial intelligence into the UK insurance sector is fundamentally transforming how firms operate, offering unprecedented efficiency in areas like pricing, underwriting, claims processing, and customer engagement. However, this technological shift comes with a complex

Hanwha Life Enters US Market with Velocity Clearing Deal
Data Analytics Hanwha Life Enters US Market with Velocity Clearing Deal

Hanwha Life, a titan in the South Korean life insurance industry, has taken a monumental step into the US financial arena by acquiring a majority stake in Velocity Clearing LLC, a New York-based financial services provider, in a deal finalized on July 30. This transaction not only marks Hanwha Life

Is Digital Payment the Future of Life Insurance?
AI & Automation Is Digital Payment the Future of Life Insurance?

In recent years, the life insurance industry has begun an impressive transformation as digital payment systems take center stage. This market analysis evaluates how these innovations are not merely trends but critical components of the sector's growth and sustainability. The shift indicates an

Can AI Elevate Customer Experience in Healthcare?
AI & Automation Can AI Elevate Customer Experience in Healthcare?

In the rapidly evolving landscape of healthcare technology, generative AI presents a unique opportunity for companies striving to enhance customer interaction and service delivery. The narrative of a healthcare insurance firm, guided by insights from Fisent's executives, Adrian Murray and Brent

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