AI & Automation

The historically slow and paper-laden processes of the insurance industry are undergoing a seismic shift, driven not by gradual evolution but by the transformative power of artificial intelligence. For generations, both policyholders and insurers have accepted lengthy waiting periods for claim

A profound reevaluation of the broker-client relationship is reshaping the insurance landscape, where the greatest competitive threat is not market disruption but the simple act of a broker disappearing after a policy is placed. In the critical period between renewals, this disengagement is causing

The very foundation of the insurance industry, built to mitigate risk, is now confronting a convergence of threats that its foundational models were never engineered to handle, from increasingly frequent natural catastrophes and complex regulatory landscapes to the sophisticated rise of AI-enabled

In a striking turnaround for the auto insurance industry, customer satisfaction with the claims process has surged, indicating a successful recovery from the widespread supply chain disruptions that previously plagued vehicle repairs and replacements. A comprehensive 2026 study reveals that an

The Promise vs. The Reality of AI in Insurance The insurance industry stands at a technological crossroads, with agentic artificial intelligence promising to revolutionize everything from underwriting to claims processing. Yet, for all the strategic ambition and boardroom buzz, a stark reality is

As the insurance industry grapples with the escalating frequency and severity of climate-related disasters, a fundamental shift is underway, moving beyond reactive modeling to proactive, AI-driven risk integration at the very core of underwriting. The traditional approach of assessing climate