Claims Processing

A profound reevaluation of the broker-client relationship is reshaping the insurance landscape, where the greatest competitive threat is not market disruption but the simple act of a broker disappearing after a policy is placed. In the critical period between renewals, this disengagement is causing

An alarming number of drivers are operating their vehicles under the mistaken belief that their insurance coverage is active, an oversight that could soon carry staggering financial consequences far beyond a simple traffic ticket. A comprehensive analysis reveals that a significant portion of

RBC Insurance's strategic deployment of Artificial Intelligence showcases a meticulously planned playbook that prioritizes tangible business value and robust governance over purely experimental technology. In a landscape where many institutions are still grappling with how to effectively integrate

The very foundation of the insurance industry, built to mitigate risk, is now confronting a convergence of threats that its foundational models were never engineered to handle, from increasingly frequent natural catastrophes and complex regulatory landscapes to the sophisticated rise of AI-enabled

In a striking turnaround for the auto insurance industry, customer satisfaction with the claims process has surged, indicating a successful recovery from the widespread supply chain disruptions that previously plagued vehicle repairs and replacements. A comprehensive 2026 study reveals that an

The immense and often chaotic stream of unstructured data flowing through the commercial insurance industry has long served as a fundamental barrier to genuine operational efficiency. For decades, the process of manually checking policies, comparing quotes, and extracting critical data has consumed